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adnet Solutions: Customer Delight Engineering: Costed Ethical Policy

adnet Solution's Costed Ethical Policy

• We recognise that our business is there to serve our customers.
• We systematically mould the way we work according to feedback obtained from customers.
• We deliver the quality that our customers need, rather than cut corners for short-term sales.
• Our charges are always fair, competitive and accurate. They incorporate the costs of:
• work done or products delivered;
• building in appropriate quality;
• maintaining our internal systems and equipment to a standard that enables us consistently to deliver to specification and within timescale.
• If a customer finds a problem, we trace and eliminate the root cause, so that it can never happen again.
• We assist customers to specify requirements that best fit their real needs.
• We provide the best practical combination of flexibility, choice and economy.
• We plan ahead for the capacity to service our customers’ future requirements.
• We offer favourable terms for prompt payment.

• We recognise that the quality we deliver to our customers builds upon that received from our suppliers, and we in turn need to be good customers.
• We endeavour to settle purchase invoices for satisfactory products and services by the due dates, or even earlier, where feasible.
• We obtain licenses for all commercial software used, and operate within the agreed terms.

• We recognise that our staff are our most valuable asset.
• We take time to find the best match between individuals’ career aspirations and the needs of the business.
• We define job specifications clearly and offer feedback on performance.
• We reward achievements that support the results and growth of the business.
• Our staff are open to having their work reviewed in a sensitive and encouraging manner.
• Our staff pay attention to detail and are proactive in curing problems and improving our service to customers.

• We recognise the need to invest in process improvement and customer care.
• We make every effort to safeguard and grow the assets of the business.
• We distribute profit and risk equitably, and provide sufficient information to confirm this.

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