Customer Delight Engineering (CDE)
 CDE is a methodology and software
product which pro-actively monitors customer satisfaction, identifies the areas
where the most beneficial improvements can be made, and uses the Internet
to market those measurable improvements to a wider audience.
It is a revolutionary and cost-effective approach to linking customer
satisfaction with internal process improvements, profitability and revenue. The
system can delivers a measurable increase in
satisfaction, which can translate that into improved business
performance and increased sales.
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