New web-based service offers secure access to Online advisors
CareConfidential is a network of trained counsellors providing free
confidential help for those facing an unplanned pregnancy or who have
post-abortion concerns.
Traditionally CareConfidential help and advice was provided through a national network of
local walk in Care Centres and telephone counseling. With the increased use of
the internet it became clear that a strategy which utilised the web, would both
support existing services, and provide clients with the option of online
counseling with advisors, in a secure environment.
Through eliminating the need for emails, it’s now safer for both the client and
counselor, and enables CareConfidential to manage large volumes of requests for help, by
involving the whole network in a managed and supervised system. Clients can be
placed directly with trained counselors or specialists and receive
comprehensive and secure on-line counseling.
Online Advisor™ allows trained counselors to handle simultaneous cases. Vital
statistical information can be collected from the system in real-time, giving
an accurate picture of its use.
Following consultation with Adnet Solutions and the Telephone Helpline
Association (THA), CareConfidential have achieved their objective. They have seen almost 1000,000
visitors to the website, and almost 100 clients receiving on-line counseling,
in the first month, with over 5000 since the start. The system will enable CareConfidential to co-ordinate and supervise
hundreds of trained counselors, dealing with thousands of clients each year.
To further enhance the systems effectiveness, a text messaging service is being
integrated.
Dr Phil Clarke – Director of CareConfidential:
“Adnet Solutions really are enabling us to reach many more women and be
relevant and much more effective. It enables us to co-ordinate the skills of
hundreds of trained counsellors throughout the nation”
Call us on 0845 22 53 008 to discuss your requirements
Online Community™ System Features
EASY TO USE
Online Community™
UP-TO-DATE ACCURATE CONTENT
Online Community™ enables you and your staff to publish accurate, up-to-date
information and enables you to manage pages, news and features on your website.
Changing or modifying information is made easy because Online Community™
enables direct contribution from any PC with an internet connection. As an
administrator with the correct access privileges you can create or edit the
content directly and it appears on your website instantly. Once the content is
published, it conforms to the established design and style structure ensuring
the continuity and integrity of your website.
SEARCH WITHIN YOUR WEBSITE
Online Community™ has a built in sitemap creator and site search facility. This
enables users to enter a keyword search and view page matches from within your
website.
SEARCH ENGINE OPTIMISATION
Online Community™ can optimise your websites rating within the results pages of
leading search engines by adding relevant keywords and unseen comments to your
web pages. When you add news, events, or articles Online Community™ allows you
to enter keywords, descriptions and phrases which will be automatically built
into the structure of your website pages, significantly bolstering the search
engine friendliness. Online Community™ ensures all Uniform Resource Locator
(URL’s) are search engine friendly.
STATISTICS
Online Community™ provides detailed website statistics such as total visitors
and unique visitors to each page and also document download statistics. There
is the facility to review referrer details, allowing you to monitor which key
words people are using in order to find your website. This information can then
be used within the keyword facility of Online Community™ to help increase the
search engine performance of your website.
Online Community™ has been developed using Microsoft's C# .NET technology and
uses an SQL database. Your staff can be configured to enter and manage
information and images on the site.
If you would like further information about the Online Community™ Website
System, then please contact Adnet Solutions. We will
be happy to demonstrate how the system could considerably streamline your
online procedures.
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