adnet Solution's Costed Ethical Policy

General

We seek to fulfil our duties to all parties fairly and to the best of our ability. Our bywords are honesty, openness and helpfulness.

Customers

• We recognise that our business is there to serve our customers.
• We systematically mould the way we work according to feedback obtained from customers.
• We deliver the quality that our customers need, rather than cut corners for short-term sales.
• Our charges are always fair, competitive and accurate. They incorporate the costs of:
• work done or products delivered;
• building in appropriate quality;
• maintaining our internal systems and equipment to a standard that enables us consistently to deliver to specification and within timescale.
• If a customer finds a problem, we trace and eliminate the root cause, so that it can never happen again.
• We assist customers to specify requirements that best fit their real needs.
• We provide the best practical combination of flexibility, choice and economy.
• We plan ahead for the capacity to service our customers’ future requirements.
• We offer favourable terms for prompt payment.

Suppliers

• We recognise that the quality we deliver to our customers builds upon that received from our suppliers, and we in turn need to be good customers.
• We endeavour to settle purchase invoices for satisfactory products and services by the due dates, or even earlier, where feasible.
• We obtain licenses for all commercial software used, and operate within the agreed terms.

Employees

• We recognise that our staff are our most valuable asset.
• We take time to find the best match between individuals’ career aspirations and the needs of the business.
• We define job specifications clearly and offer feedback on performance.
• We reward achievements that support the results and growth of the business.
• Our staff are open to having their work reviewed in a sensitive and encouraging manner.
• Our staff pay attention to detail and are proactive in curing problems and improving our service to customers.

Stakeholders

• We recognise the need to invest in process improvement and customer care.
• We make every effort to safeguard and grow the assets of the business.
• We distribute profit and risk equitably, and provide sufficient information to confirm this.