Customer Delight Engineering (CDE)

CDE is a methodology and software product which pro-actively monitors customer satisfaction, identifies the areas where the most beneficial improvements can be made, and uses the Internet to market those measurable improvements to a wider audience.

adnet Solutions uses CDE information obtained from its clients to constantly re-mould the way it works to suit client needs. adnet Solutions measures itself against its own internal standards, which are designed to give clients the best blend of flexibility and economy. Continual monitoring is used to improve the match between the standards of adnet Solutions' work and the standards demanded by its clients.

adnet Solutions has implemented the three key requirements for a successful implementation of CDE:

1. A Costed Ethical Policy: This sets out the commitment to, and expectations from, clients, suppliers, employees and other stakeholders. It ensures that adnet Solution's CDE programme is not pie-in-the-sky rhetoric built on a something-for-nothing promise. Instead, everyone has their part to play, but the result is a win for all participants. View adnet Solution's Costed Ethical Policy.
   
   
2. Data on Customer Perception: Through an initial survey, regular client meetings and feedback questionnaires, adnet Solutions is able to determine what is important to each client, and how these clients rate adnet Solution's performance. adnet Solutions use this data to modify and tune working methods. Clients are also keep in touch with these modifications, so that adnet Solutions can meet the client's programme of requirements more closely. View adnet Solution's Data on Customer Perception .
   
   
3. Enhanced Internal Processes: This is a database and workflow model, structured as a sequence of milestones with associated deliverables and checklists to confirm their quality. Key objectives are imposed, to ensure that nothing gets overlooked, and decisions are finalised before shifts in direction would result in an uneconomic amount of rework. This gives clients the maximum time to explore options and make choices, while minimising their associated costs. View adnet Solution's Enhanced Internal Processes.